401 Games Support

Shipping 6

• When will my order ship?
• I would like to cancel an order.
• How long will shipping take?
• I placed an order and now I want to add more items to it.
• I placed an order that includes pre-order products. Can you send part of the order now?

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Order Issues 8

• My order arrived with incorrect/damaged products.
• What is your return policy? (Online Orders)
• My tracking number does not work.
• Why has my order not shipped?
• Why did I not receive a tracking number?

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Selling Cards to Us 8

• How can I sell cards to you?
• I have cards that aren't on the buylist / a valuable card is missing a buy price.
• Why did I receive less than I was quoted by the buylist?
• What kind of cards do you buy?
• I'm not sure what condition my card is!

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Pick-Up Orders 2

• When will my order be ready for pick-up?
• Can I place an order for same-day pick-up?

Website 3

• How can I change the email address or password for my account?
• I changed the store's currency to USD. Why am I being charged in CAD?
• I received a restock notification email for a product, but the product is still listed as "Sold Out".

Brick and Mortar Stores 1

• What is your return policy? (In-Store Purchases)

Misc. 4

• How can I request a price match?
• Do you offer any discounts or special offers?
• I pre-ordered a box of MTG cards and did not receive a Buy-A-Box promo.
• Are you part of the Bits-And-Mortar program?