If you would like to cancel an order, please submit a support ticket and one of our staff will help you. Please note that if your order has already been processed we may not be able to cancel it before it leaves the warehouse.
Cancellation of pre-orders will incur a 10% processing fee based on the total order value.
Release date delays, product allocation issues, and other logistics, production, or distribution factors outside of our control will not serve as reason to circumvent this policy.
Orders placed for multiple copies of a single item which are suspected to be for resale/speculative purposes may have their quantities reduced. Reductions made by 401 Games for this reason may also be subject to the 10% processing fee at management’s discretion.
As per our TCG Singles Shipping Policy, all singles sales are final.