401 Games Support
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When will my order ship?
I would like to cancel an order.
How long will shipping take?
I placed an order and now I want to add more items to it.
I placed an order that includes pre-order products. Can you send part of the order now?
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My order arrived with incorrect/damaged products.
What is your return policy? (Online Orders)
My tracking number does not work.
Why has my order not shipped?
Why did I not receive a tracking number?
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Selling Cards to Us
How can I sell cards to you?
I have cards that aren't on the buylist. Will you buy them?
Why did I receive less than I was quoted by the buylist?
What kind of cards do you buy?
How long will my buylist take to process?
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When will my order be ready for pick-up?
Can I place an order for same-day pick-up?
How can I change the email address or password for my account?
I changed the store's currency to USD. Why am I being charged in CAD?
I received a restock notification email for a product, but the product is still listed as "Sold Out".
Brick and Mortar Stores
What is your return policy? (In-Store Purchases)
How can I request a price match?
Do you offer any discounts or special offers?
I pre-ordered a box of MTG cards and did not receive a Buy-A-Box promo.
Are you part of the Bits-And-Mortar program?