Order Issues

My order arrived with incorrect/damaged products.
We are very sorry that there was a problem with your order! Our staff would be happy to help resolve the issue by making sure you receive the products that ...
Tue, 12 Oct, 2021 at 1:31 PM
What is your return policy? (Online Orders)
This policy applies only to online orders. Should you decide you do not want a product within 14 days of delivery or pick-up we will gladly offer a refu...
Tue, 12 Oct, 2021 at 1:32 PM
My tracking number does not work.
When you click on your tracking number shortly after it is sent to you, it may indicate that there is no item associated with the number. This is perfectly ...
Tue, 12 Oct, 2021 at 1:32 PM
Why has my order not shipped?
If you have not received a shipping notification email and it has been more than 72 hours since you placed the order, you may need to contact us. Before do...
Tue, 12 Oct, 2021 at 1:35 PM
Why did I not receive a tracking number?
There may be several reasons why you did not receive a tracking number. 1. If your order contains only trading card singles, and you did not pay for exp...
Tue, 12 Oct, 2021 at 1:36 PM
I received an email regarding an AVS check on my order.
For large first time orders, as well as in certain other circumstances, we have to perform an AVS (Address Verification System) check in order to ensure tha...
Tue, 12 Oct, 2021 at 1:36 PM
I wanted to have my order shipped but I received an email saying that it's ready for pickup.
You may have accidentally selected a different shipping method during checkout than you intended. Please submit a support ticket and one of our staff will h...
Tue, 12 Oct, 2021 at 1:36 PM
A board game I ordered is missing pieces.
We're sorry to hear that! This type of manufacturing error is typically handled by the game's publisher so we recommend that you reach out to them...
Tue, 12 Oct, 2021 at 1:37 PM