Shipping

When will my order ship?
Most orders are shipped out within 3 business days. Orders containing products that are on pre-order will ship once all of the products have been released (...
Tue, 12 Oct, 2021 at 1:28 PM
I would like to cancel an order.
If you would like to cancel an order, please submit a support ticket and one of our staff will help you. Please note that if your order has already been pro...
Tue, 12 Oct, 2021 at 1:28 PM
How long will shipping take?
Shipping within Canada typically takes 1-7 days after being picked up from our warehouse. Shipping to the United States may take longer.  Orders are typica...
Tue, 12 Oct, 2021 at 1:29 PM
I placed an order and now I want to add more items to it.
We can typically combine orders before they are shipped out provided we are given adequate notice. Simply place a new order for the products you would like ...
Tue, 12 Oct, 2021 at 1:29 PM
I placed an order that includes pre-order products. Can you send part of the order now?
If you would like to split your order into two or more shipments, please submit a support ticket with your request. You may be required to purchase an addit...
Tue, 12 Oct, 2021 at 1:30 PM
Can I change the shipping method for an order?
This can usually be accommodated. Please submit a support ticket with this request and our staff will help modify your order.
Tue, 12 Oct, 2021 at 1:31 PM
I would like to combine several orders into one shipment.
This can usually be accommodated. Please submit a support ticket and one of our staff will help modify your order.
Tue, 12 Oct, 2021 at 1:31 PM