Shipping

When will my order ship?
Orders that do not contain any pre-order items are shipped within 0-3 days. If your order contains any items labelled as pre-orders, the entire order will b...
Thu, 24 Mar, 2022 at 4:46 PM
I would like to cancel an order.
If you would like to cancel an order, please submit a support ticket and one of our staff will help you. Please note that if your order has already been pro...
Tue, 12 Oct, 2021 at 1:28 PM
How long will shipping take?
Shipping within Canada typically takes 1-7 days after they leave our store. Shipping to the United States may take longer.  Orders typically leave our s...
Wed, 2 Feb, 2022 at 1:05 PM
I placed an order and now I want to add more items to it.
As we work to improve the speed at which orders get shipped out, please be aware that we may not always be able to accommodate order merge requests.  If...
Thu, 24 Mar, 2022 at 4:42 PM
I placed an order that includes pre-order products. Can you send part of the order now?
If you would like to split your order into two or more shipments, please submit a support ticket with your request. You may be required to purchase an addit...
Tue, 12 Oct, 2021 at 1:30 PM
Can I change the shipping method for an order?
This can usually be accommodated. Please submit a support ticket with this request and our staff will help modify your order.
Tue, 12 Oct, 2021 at 1:31 PM
I would like to combine several orders into one shipment.
This can usually be accommodated. Please submit a support ticket and one of our staff will help modify your order.
Tue, 12 Oct, 2021 at 1:31 PM